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About Swissmade

Swissmade watch service centre

Based in Hatton Garden in the heart of London’s jewellery quarter, Swissmade specialise in the repair and maintenance of quality Swissmade watches.

Swissmade has an official Rolex accredited watchmaker and is the authorised Service Centre for Ebel and one of the few authorised service centres for the Swatch Group which includes Omega and Longines. Our expertise enables us to service and refurbish these and other famous Swiss watch brands. All watch repairs are carried out with manufacturer supplied original parts and some obsolete parts are even hand crafted at our premises - so potentially no watch is beyond repair. The appearance of a watch is always a major consideration for our customers and where necessary cases and watch dials are sympathetically restored and polished. All our repairs come with a twelve month guarantee for the work carried out.

Since becoming part of the SWICO Group in 2015, Swissmade has been extended and a complete refurbishment of its workshops has taken place, together with a system’s update; streamlining services through an automated technology platform. Customers can book and view the status of their watch repairs online themselves and a dedicated customer service team are available to advise and talk customers through the processes involved in the restoration, repair or maintenance of their time pieces.

Richard Cato - Managing Director

With over 40 years in the trade, founder and Managing Director of Swissmade, Richard Cato followed in his grandfather’s footsteps to become a watchmaker completing a five year apprenticeship at Bravingtons the Jewellers in Kings Cross, London. Richard qualified as a watchmaker in 1973 and is a watch restoration specialist for the most complicated of timepieces and has been commissioned to design and make these for his discerning clients.

Swissmade watch service centre